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At xv99 Responsible Gaming — Keep It Entertainment, Not Addiction

Gaming is entertainment — it should never become a burden in your life. xv99 believes that responsible play is the best play. With our tools, guides, and support, you can always stay in control.

18+ Only
24/7 Support
Self-Exclusion Feature
Bet Limit

What is responsible play and why does it matter?

Responsible play means enjoying gaming as a form of entertainment — not as a way to make money or escape problems. At xv99, we want every member to play with joy and never at their own expense.

Online gaming is growing rapidly in Bangladesh, but it comes with real risks. Many players end up spending more time and money than they intended. That's why xv99 goes beyond words on responsible gaming — offering practical tools and features to help you stay in control.

The core of responsible play is simple — you stay in control of the game, not the other way around. Play for as long as gaming brings you joy. The moment it starts to feel uncomfortable or harmful, take a break.

Keep in Mind

Never treat gaming as a source of income. Only play with money you can afford to lose without it affecting your family or daily life.

At xv99, we have taken meaningful steps to promote responsible play. From deposit limits to self-exclusion, every tool is in your hands. Our support team is always here when you need us.

18+

Age Restriction

Xv99 is for players aged 18 and above only.

  • Play for Fun, Not for Income
  • Set a Weekly or Monthly Budget
  • Take regular breaks and use a timer
  • Spend Time with Family and Friends
  • Don't Chase Your Losses with More Bets
  • Never game with borrowed money
  • Don't Play When You're Stressed or Upset
  • Keep Your Account Away from Children

Xv99's Responsible Gaming Tools

Use our dedicated features to keep your gaming experience safe.

Deposit Cap

Set a daily, weekly, or monthly cap on your deposits. If you want to increase your limit, a 7-day waiting period applies.

Cooling-Off Period

You can temporarily suspend your account for anywhere between 24 hours and 30 days at any time. Give yourself a break.

Self-Exclusion

Self-exclusion is available for periods ranging from 6 months to 5 years. Your account cannot be reactivated during this time.

Session Time Limit

Set a time limit for each gaming session. Once the time is up, the platform will automatically alert you.

Gaming History

View your full gaming and transaction history. Analyze your own patterns and make informed decisions.

Expert Support

Concerned about gaming addiction? Our specialist support team is available 24/7 and ready to help.

How do I use these tools?

Set your gaming limits in just a few simple steps.

1
Log in to your account

Log in to your xv99 account and go to your profile settings.

2
Open the "Responsible Gaming" menu

Go to Settings, find the "Responsible Gaming" option, and click on it.

3
Set your limits

Choose a deposit limit, session time, or cooling-off period and confirm your selection.

4
Changes Take Effect Immediately

Reducing your limit takes effect immediately. Increasing your limit takes up to 7 days to come into effect.

5
Reach Out to the Support Team

If you run into any issues, reach out to us via live chat or email.

Recognize the warning signs of addiction

If you notice these signs, seek help immediately.

Signs Level Steps
Spending Beyond Your Budget Moderate Set a deposit limit
Skipping sleep and meals to keep playing High Take a cooling-off period
Chasing Losses High Take a Self-Exclusion
Playing Without Your Family's Knowledge Moderate Take a Break
Gaming with borrowed money High Get Support Right Away
Occasionally Playing Too Much Low Use the Session Timer
Emergency Support

If you feel that gaming is having a negative impact on your life, contact our support team today or activate self-exclusion.

Check yourself

Ask yourself the questions below. If most of your answers are "Yes", please seek help.

1

Do you spend more time or money than you planned?

2

Do You Try to Chase Your Losses with Bigger Bets?

3

Have you lied about gaming or hidden it from your family?

4

Do you prioritize gaming over work, family, or studies?

5

Do you feel restless or irritable when you are not gaming?

6

Struggling to cover living expenses but unable to stop gaming?

Your Results

If you answer "Yes" to 3 or more questions, please contact our support team or activate a cooling-off period or self-exclusion from your account settings.

Details of our protection tools

Learn how each tool works.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Decreasing your limit takes effect immediately; increasing it requires a 7-day wait.

Loss Limit

Set a maximum loss limit in advance so you know exactly how much you're willing to lose in a given period. Once the limit is reached, further play will not be possible.

Session Time Limit

Set a limit on how long each gaming session will last. When the time is up, the system will prompt you to take a break.

Reality Check

You'll receive periodic pop-up notifications reminding you how long you've been playing.

Frequently Asked Questions

Answers to common questions about responsible gaming.

Your account cannot be reactivated before the self-exclusion period (6 months to 5 years) has ended. Once the period is over, you can contact the support team to reactivate your account, though additional verification will be required.

No, increasing your deposit limit does not take effect right away. For your protection, a 7-day waiting period applies after submitting a request to raise the limit. Lowering your limit, however, takes effect immediately. This rule is in place to protect you from spending more than you intended in the heat of the moment.

Age verification is mandatory when registering at xv99. Government-issued ID is checked as part of the KYC process. Any account suspected of belonging to a minor is suspended immediately. If a family member suspects a minor is playing, please contact our support team right away.

Yes. Even during a cooling-off period, you can still withdraw any balance remaining in your account. Contact the support team and they will assist you.

Beyond xv99's support team, you can also reach out to a mental health professional or a trusted family member. Mentioning "Responsible Gaming" in our live chat will connect you with dedicated support. Remember — asking for help is not a weakness; it takes real courage.

Xv99's Commitment to Responsible Play

Xv99 believes that a successful gaming platform is responsible not only for its bottom line, but for the wellbeing and safety of its users. We are committed to building a relationship of trust with thousands of gamers across Bangladesh — one where entertainment and responsibility go hand in hand.

Transparency is at the heart of our responsible gaming policy. We never encourage you to spend beyond your means. Every promotion and offer we design keeps balanced entertainment in mind.

Our Policy

Xv99 never advertises gaming as a guaranteed source of income. Every game carries an equal chance of winning or losing.

Our technology team continuously develops systems capable of detecting unusual gaming patterns. If a user's behavior raises concern, our team reaches out and provides the necessary support.

Responsible play does not mean enjoying yourself any less. In fact, playing within the right limits makes your gaming experience even more rewarding. When you know your boundaries are set and you are in control, it becomes much easier to enjoy every moment.

Child Protection

Install software on your device that blocks children from accessing online gaming sites. Never leave your login credentials within reach of a child.

Ultimately, responsible gaming is a shared effort. xv99 provides all the tools and support on its end — what's needed from you is awareness and self-control. Together, we can create a safe and enjoyable gaming environment.

Quick Help

Emergency Self-Exclusion

If you want to step away from gaming right now, activate self-exclusion from your account settings or let our support team know.

Activate Self-Exclusion

Play responsibly, enjoy safely

Make every gaming session at xv99 an enjoyable one. Use our tools, set your limits, and play with peace of mind.

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18+ Only
Responsible Gaming
24/7 Support
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